Return & Refund Policy
We want you and your cat to love every purchase. If something is not right, we are here to help.
30-day returns
You can request a return within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.
How to start a return
Email us at support@playpawstoys.com with your order number and the reason for your return. We will send you simple instructions to get the process started.
Refunds
Once your return is received and inspected, we will process your refund to your original payment method within 5–10 business days. We will email you as soon as it is on the way.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 48 hours with a photo and we will replace it or refund you — no hassle.